Privacy Policy
Last updated: March 22, 2026 | Your privacy is important to us
Table of Contents
Who We Are
Haves Group Ltd is a Rwandan company operating in agribusiness, wellness, human development, and educational publishing. We are the data controller responsible for your personal information collected through this website.
- Company: Haves Group Ltd
- Location: Kigali, Rwanda
- Email: info@havesgroup.com
- Phone: +250 788 298 789
Data We Collect
Depending on how you interact with our website, we may collect the following categories of personal data:
| Category | Examples | Purpose |
|---|---|---|
| Identity Data | Name, title | To address you correctly in communications |
| Contact Data | Email address, phone number, WhatsApp number | To respond to enquiries and process orders |
| Usage Data | IP address, browser type, pages visited, time on site | To improve our website and user experience |
| Communication Data | Messages sent via contact forms or WhatsApp | To respond to your requests and enquiries |
| Transaction Data | Products ordered, order details | To fulfil and manage your orders |
We do not collect sensitive personal data such as health records, financial account details, or government ID numbers.
How We Collect Data
We collect personal data through the following methods:
- Direct interactions — When you fill in a contact form, send us an email, or initiate a WhatsApp order enquiry.
- Automated technologies — When you browse our website, we may automatically collect usage data through cookies and similar tracking technologies.
- Third-party sources — We may receive data from analytics providers such as Google Analytics to help us understand how visitors use our site.
Why We Use Your Data
We use your personal data for the following legitimate purposes:
- To respond to your enquiries and provide customer support.
- To process and fulfil product orders placed via WhatsApp or our website.
- To send you relevant updates, newsletters, or promotional content — only if you have opted in.
- To improve our website, products, and services based on usage patterns.
- To comply with legal obligations under Rwandan law.
- To detect and prevent fraud or unauthorised access to our systems.
We will never use your data for purposes incompatible with those listed above without your prior consent.
Data Sharing
We do not sell your personal data. We may share your data only in the following limited circumstances:
- Service providers — Trusted third parties who assist us in operating our website or conducting our business (e.g. web hosting, email services), under strict confidentiality agreements.
- Legal requirements — When required by law, court order, or governmental authority in Rwanda.
- Business transfers — In the event of a merger, acquisition, or sale of assets, your data may be transferred as part of that transaction.
All third parties are required to respect the security of your data and treat it in accordance with applicable privacy laws.
Data Storage & Security
Your personal data is stored on secure servers located in Rwanda and protected by appropriate technical and organisational measures, including:
- SSL/TLS encryption for all data transmitted through our website.
- Access controls limiting who can view or process your data.
- Regular security reviews and updates to our systems.
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Contact form data is retained for up to 2 years. Order data is retained for up to 7 years for tax and legal compliance.
While we take all reasonable precautions, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security of your data.
Cookies
Our website uses cookies — small text files placed on your device — to enhance your browsing experience. We use the following types of cookies:
- Essential cookies — Necessary for the website to function correctly. These cannot be disabled.
- Analytics cookies — Help us understand how visitors interact with our site (e.g. Google Analytics). These are anonymised and do not identify you personally.
- Preference cookies — Remember your settings and preferences for future visits.
You can control and delete cookies through your browser settings. Disabling cookies may affect the functionality of certain parts of the website.
WhatsApp & Third Parties
Our website includes links and buttons that redirect you to WhatsApp to place product enquiries. When you use WhatsApp, you are subject to WhatsApp's own Privacy Policy.
Haves Group Ltd is not responsible for the privacy practices of WhatsApp or any other third-party platforms linked from our website. We encourage you to review their privacy policies before sharing personal information.
Information you share with us via WhatsApp (such as your name, phone number, and order details) will be used solely to process your enquiry and will not be shared with unrelated third parties.
Your Rights
Under applicable Rwandan data protection law, you have the following rights regarding your personal data:
- Right of access — You may request a copy of the personal data we hold about you.
- Right to rectification — You may ask us to correct inaccurate or incomplete data.
- Right to erasure — You may request that we delete your personal data where there is no legal basis for retaining it.
- Right to object — You may object to our processing of your data for marketing purposes at any time.
- Right to withdraw consent — Where processing is based on consent, you may withdraw it at any time without affecting the lawfulness of prior processing.
- Right to data portability — You may request your data in a structured, commonly used, machine-readable format.
To exercise any of these rights, please contact us at info@havesgroup.com. We will respond within 30 days.
Children's Privacy
Our website and services are not directed at children under the age of 16. We do not knowingly collect personal data from children. If you believe we have inadvertently collected data from a child, please contact us immediately at info@havesgroup.com and we will take prompt steps to delete it.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make significant changes, we will update the date at the top of this page.
We encourage you to review this page periodically. Your continued use of our website after any changes constitutes your acceptance of the updated policy.
Contact & Data Protection
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact us:
- Company: Haves Group Ltd
- Location: Kigali, Rwanda
- Email: info@havesgroup.com
- Phone: +250 788 298 789
- WhatsApp: +250 788 298 789
We are committed to working with you to resolve any concerns about your privacy in a fair and transparent manner.
Questions About Your Privacy?
We take your privacy seriously. Reach out and our team will respond within 30 days.
Contact Us